Contents

• Activity Information: We collect information about your activity on our Services, such as user login and logout activity, data updates made you on our platform, exports pulled by you and new user invitations sent by you.
• Transactional Information: When you make a purchase, exchange, or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
• Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
• Audio and Video Recordings, Photos, and Chat Content: If you contact customer service or technical support through our chat feature or by phone, we may monitor and retain those conversations, including for training purposes.
• Your Content: With your permission, we collect information and content stored on your device, such as IP address, location, browser type, MAC (Media Access Control) address.
• Precise Geolocation Information: With your consent, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time (see the "Your privacy rights and choices" section below for details).
• Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies, pixels, proxy/embedded links and SDKs, to collect information about your interactions with the Services including metadata regarding your use of the Services. These technologies help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. For more information about the cookies and other tracking technologies we use, and the choices available to you, see the "Your privacy rights and choices" section below.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Information We Collect from Other Sources
‍We obtain information from other sources.For example, we may collect information from identity verification services,advertising networks, data analytics providers, and mailing list providers.This information includes IP address and location information. Additionally, if you create or log into your Big Ticket account through a third-party platform (such as Facebook or Google), we will have access to certain information from that platform, in accordance with the authorization procedures determined by such platform.

Information We Derive
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.

Data retention

We store personal data associated with your account for as long as your account remains active. If you close your account, we will delete your account data within 90 days. We store other personal data for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Privacy Policy.

Your privacy rights and choices

Access, Correction, and Deletion
Depending on where you reside, you may have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information.
To request access, correction, or deletion of your personal information, email us at support@bigticketplatform.com.
We may verify your request by asking you to provide information related to your recent interactions with us, such as last day and location of login. If we deny your request, you may appeal our decision by contacting us at support@bigticketplatform.com. If you have concerns about the results of an appeal, you may contact the attorney general in the state where you reside.
Opting Out of Targeted Advertising, Sharing, and Sales
We may process personal information to understand and improve your experience with our Services and to serve you advertisements on non Big Ticket properties. Some of these activities may be considered “sales” or “sharing” of your personal information or “targeted advertising” under certain privacy laws.  Depending on where you reside, you may have the right to opt out of targeted advertising, sharing, and sales of your personal information. You can do so by emailing us at support@bigticketplatform.com.
‍Nondiscrimination
We will not discriminate against you for exercising your privacy rights.
Location Information
When you first launch any of our mobile apps that collect precise location information, you will be asked to consent to the app’s collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device.
Cookies and Similar Tracking Technologies
Big Ticket uses cookies and similar tracking technologies to analyze visits to and use of our Services and how consumers are interacting with our marketing communications. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Communications Preferences
You may opt out of receiving promotional emails from Big Ticket by following the instructions in those communications or by managing your communication preferences in your account settings. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications
With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Additional disclosures for individuals in California 

The California Consumer Privacy Act (“CCPA”) requires us to explain some information using certain definitions and categories. If you reside in California, this section applies to you and describes our data practices today and in the preceding 12 months. 

‍Additional Disclosures
The chart below summarizes the personal information we collect by reference to the categories of Personal Information specified in the CCPA (Cal. Civ. Code §1798.140) and describes our practices currently and during the 12 months preceding the effective date of this Privacy Policy. For more information about the specific data points we collect and the sources of such collection, please see the "Collection of information" section above. 
We collect personal information for the business and commercial purposes described in the "Use of information" section above. 

‍We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
We do not knowingly sell or share personal information about consumers under the age of 16.

Your Privacy Rights
You have the right to opt out of sharing and sales at any time by emailing us at support@bigticketplatform.com. You can also opt out by visiting our Services with a legally-recognized universal choice signal enabled (such as the Global Privacy Control). You may need to renew your opt-out choice if you use a different browser or device to access our Services, or if you clear your cookies. Please see the "Your privacy rights and choices" section above for more information about the privacy rights you have as a California resident, how to exercise your rights, and how we will verify your requests. 
If you are submitting a rights request as an authorized agent, you are required to submit proof of your authorization to make the request, such as a valid power of attorney or proof that you have signed permission from the individual who is the subject of the request. Please do not provide any sensitive personal information in connection with this request, such as a driver's license or other government-issued ID. In some cases, we may be required to contact the individual who is the subject of the request to verify his or her own identity or confirm you have permission to submit this request. If you are an authorized agent seeking to make a request, please email us at support@bigticketplatform.com.

‍Notice of Financial Incentives
‍We offer various financial incentives. For example, we may provide discounts, coupons, or other benefits to customers who join membership programs or sign up to receive our marketing emails or text messages. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your email address or phone number), commercial information (like your purchase preferences and interests or purchase history), professional or employment-related information, inferences drawn about your preferences, and other categories of personal data that relate to or are reasonably capable of being associated with you. You can opt into a financial incentive by following the sign-up or participation instructions provided, and, for any ongoing benefits, you can opt-out at any time, such as by following the unsubscribe instructions in the applicable program’s terms and conditions, promotional emails, or text messages, or contacting us at support@bigticketplatform.com. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.

‍Shine the Light
‍California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at support@bigticketplatform.com.

Additional disclosures for individuals in Europe 

If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, the following section applies to you. 
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Legal Basis for Processing
When we process your personal data as described above, we do so in reliance on the following lawful bases:

• To perform our responsibilities under our contract with you (e.g., processing payments for and providing the products and services you requested). 
• When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).
• To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications).
• When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time.