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Big Ticket Inc. Privacy Policy

Last Updated: June 5, 2023

This Privacy Policy describes how BigTicket Inc. ("Big Ticket," "we," or "us") collect, use, disclose and otherwise process information about you. This Privacy Policy applies to information we collect when you access or use our websites, mobile applications, and other online products and services (collectively, our "Services"), or when you otherwise interact with us, such as through our customer support channels, or on social media. We may provide different or additional notices of our privacy practices for certain products, services, or activities, in which case those notices will supplement or replace the disclosures in this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Contents

Collection of Information

The information we collect about you depends on how you interact with us or use our Services. In this section, we describe the categories of information we collect and the sources of this information.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information directly from you when you create an account, fill out a form, submit or post content through our Services, make a purchase, communicate with us via third-party platforms, request customer support, or otherwise communicate with us. The types of information that we collect include your name and email address, and any other information you choose to provide. If you make a purchase from us, we work with a third-party payment processor to collect and process your payment information.

Information We Collect Automatically

We automatically collect certain information about your interactions with us or our Services, including:

  • Activity Information: We collect information about your activity on our Services, such as user login and logout activity, data updates made you on our platform, exports pulled by you and new user invitations sent by you.
  • Transactional Information: When you make a purchase, exchange, or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
  • Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
  • Audio and Video Recordings, Photos, and Chat Content: If you contact customer service or technical support through our chat feature or by phone, we may monitor and retain those conversations, including for training purposes.
  • Your Content: With your permission, we collect information and content stored on your device, such as IP address, location, browser type, MAC (Media Access Control) address.
  • Precise Geolocation Information: With your consent, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time (see the "Your privacy rights and choices" section below for details).
  • Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies, pixels, proxy/embedded links and SDKs, to collect information about your interactions with the Services including metadata regarding your use of the Services. These technologies help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. For more information about the cookies and other tracking technologies we use, and the choices available to you, see the "Your privacy rights and choices" section below.
  • Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Information We Collect from Other Sources

We obtain information from other sources. For example, we may collect information from identity verification services, advertising networks, data analytics providers, and mailing list providers. This information includes IP address and location information. Additionally, if you create or log into your Big Ticket account through a third-party platform (such as Facebook or Google), we will have access to certain information from that platform, in accordance with the authorization procedures determined by such platform.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.

Use of Information

We use the categories of information we collect to provide the Services including, sending emails via the platform, facilitating user collaboration on the platform and showing user activity and permissions on the platform. We also use the information we collect to:

  • Provide, maintain, and improve our products and services;
  • Personalize your experience with us;
  • Send you technical notices, security alerts, support messages and other transactional or relationship messages;
  • Communicate with you about products, services, and events offered by Big Ticket and others and provide news and information that we think will interest you (see the "Your privacy rights and choices" section below for information about how to opt out of these communications at any time);
  • Monitor and analyze trends, usage, and activities in connection with our products and services;
  • Target advertisements to you on third-party platforms and websites (for more information and to opt out, see the "Your privacy rights and choices" section below);
  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
  • Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Big Ticket and others; and
  • Comply with our legal and financial obligations.

Disclosure of Information

In certain circumstances, we may disclose (or permit others to directly collect) information about you. We may disclose the categories of personal information described above in the following ways:

  • We may disclose personal information to contracted vendors, service providers, and consultants that need this information to provide services to us, such as companies that assist us with web hosting, identity management, cyber security, customer support, data enrichment and transformations and email deliverability.
  • If you provide a product review or otherwise post content on our Services, the public/other users of our Services may be able to see this information.
  • We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
  • We may disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Big Ticket, our users, the public, or others.
  • We may disclose personal information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
  • We may disclose personal information in connection with, or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Personal information is disclosed between and among Big Ticket and our parents, affiliates, subsidiaries, and other companies under common control and ownership.
  • We may disclose personal information, such as user activity, IP address, location, browser type and MAC (Media Access Control) address, when we have your consent or you direct us to do so.
  • We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you. Big Ticket processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

Transfer of Information to the United States and Other Countries

Big Ticket is headquartered in the United States and we have operations and vendors in the United States and other countries. Therefore, we and those that perform work for us may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. Where required by law, we provide adequate protection for the transfer of personal data in accordance with applicable law, such as by obtaining your consent, relying on the European Commission's adequacy decisions, or executing Standard Contractual Clauses. Where relevant, you may request a copy of these Standard Contractual Clauses by contacting us at support@bigticketplatform.com.

Data Retention

We store personal data associated with your account for as long as your account remains active. If you close your account, we will delete your account data within 90 days. We store other personal data for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Privacy Policy.

Your Privacy Rights and Choices

Access, Correction, and Deletion

Depending on where you reside, you may have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information.

To request access, correction, or deletion of your personal information, email us at support@bigticketplatform.com.

We may verify your request by asking you to provide information related to your recent interactions with us, such as last day and location of login. If we deny your request, you may appeal our decision by contacting us at support@bigticketplatform.com. If you have concerns about the results of an appeal, you may contact the attorney general in the state where you reside.

Opting Out of Targeted Advertising, Sharing, and Sales

We may process personal information to understand and improve your experience with our Services and to serve you advertisements on non Big Ticket properties. Some of these activities may be considered "sales" or "sharing" of your personal information or "targeted advertising" under certain privacy laws. Depending on where you reside, you may have the right to opt out of targeted advertising, sharing, and sales of your personal information. You can do so by emailing us at support@bigticketplatform.com.

Nondiscrimination

We will not discriminate against you for exercising your privacy rights.

Location Information

When you first launch any of our mobile apps that collect precise location information, you will be asked to consent to the app's collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device.

Cookies and Similar Tracking Technologies

Big Ticket uses cookies and similar tracking technologies to analyze visits to and use of our Services and how consumers are interacting with our marketing communications. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Communications Preferences

You may opt out of receiving promotional emails from Big Ticket by following the instructions in those communications or by managing your communication preferences in your account settings. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications

With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Additional Disclosures for Individuals in California

The California Consumer Privacy Act ("CCPA") requires us to explain some information using certain definitions and categories. If you reside in California, this section applies to you and describes our data practices today and in the preceding 12 months.

Additional Disclosures

The chart below summarizes the personal information we collect by reference to the categories of Personal Information specified in the CCPA (Cal. Civ. Code §1798.140) and describes our practices currently and during the 12 months preceding the effective date of this Privacy Policy. For more information about the specific data points we collect and the sources of such collection, please see the "Collection of information" section above.

We collect personal information for the business and commercial purposes described in the "Use of information" section above.

Category of Personal InformationCategories of Recipients
Identifiers
Contact data
Device data		Affiliates
Service providers
Customers
Linked third-party services
Professional advisors
Authorities and others
Business transferees
With your consent
Inferences
May be derived from:
- Contact data
- Communications
- Transactional data
- Marketing data
- Promotional information
- Device data
- Online activity data		Affiliates
Service providers
Customers
Authorities and others
Business transferees
With your consent
Internet or other electronic network activity information
Marketing data
Device data
Online activity data
Location data		Affiliates
Service providers
Customers
Authorities and others
Business transferees
With your consent
Geolocation data
Location data		Affiliates
Service providers
Customers
Linked third-party services
Authorities and others
Business transferees
With your consent

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

We do not knowingly sell or share personal information about consumers under the age of 16.

Your Privacy Rights

You have the right to opt out of sharing and sales at any time by emailing us at support@bigticketplatform.com. You can also opt out by visiting our Services with a legally-recognized universal choice signal enabled (such as the Global Privacy Control). You may need to renew your opt-out choice if you use a different browser or device to access our Services, or if you clear your cookies. Please see the "Your privacy rights and choices" section above for more information about the privacy rights you have as a California resident, how to exercise your rights, and how we will verify your requests.

If you are submitting a rights request as an authorized agent, you are required to submit proof of your authorization to make the request, such as a valid power of attorney or proof that you have signed permission from the individual who is the subject of the request. Please do not provide any sensitive personal information in connection with this request, such as a driver's license or other government-issued ID. In some cases, we may be required to contact the individual who is the subject of the request to verify his or her own identity or confirm you have permission to submit this request. If you are an authorized agent seeking to make a request, please email us at support@bigticketplatform.com.

Notice of Financial Incentives

We offer various financial incentives. For example, we may provide discounts, coupons, or other benefits to customers who join membership programs or sign up to receive our marketing emails or text messages. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your email address or phone number), commercial information (like your purchase preferences and interests or purchase history), professional or employment-related information, inferences drawn about your preferences, and other categories of personal data that relate to or are reasonably capable of being associated with you. You can opt into a financial incentive by following the sign-up or participation instructions provided, and, for any ongoing benefits, you can opt-out at any time, such as by following the unsubscribe instructions in the applicable program's terms and conditions, promotional emails, or text messages, or contacting us at support@bigticketplatform.com. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.

Shine the Light

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at support@bigticketplatform.com.

Additional Disclosures for Individuals in Europe

If you are located in the European Economic Area ("EEA"), the United Kingdom, or Switzerland, the following section applies to you.

Legal Basis for Processing

When we process your personal data as described above, we do so in reliance on the following lawful bases:

  • To perform our responsibilities under our contract with you (e.g., processing payments for and providing the products and services you requested).
  • When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).
  • To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications).
  • When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time.

Data Subject Requests

Please see the "Your privacy rights and choices" section above for more information about your privacy rights and how to exercise them. In addition, you may have the right to object to certain processing or request we restrict certain processing. To exercise any of these rights, please contact us at support@bigticketplatform.com.

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@bigticketplatform.com.